FAQ

How to enquire about a product?

If you are interested in purchasing any of our enquiry only products, please contact sales.morgenmediawalls@gamil.com or Call +447765647006 to speak directly with our sales team.
How do I buy an 'Enquire Now' product?

There are a number of ways to purchase our Enquire only products. Please contact sales.morgenmediawalls@gmail.com or Call +447765647006 to speak directly with our sales team. We offer Payment over the phone, in person showroom purchases and internet purchasing using secure payment links. This will vary depending on the product. * British Fires products are showroom exclusive For showroom purchases, please visit Unit 1A Evans House West Works Orford Lane Warrington WA2 7HW United Kingdom Opening Hours: Mon-Fri: 9:00am- 5:00pm Saturday: 10:00am- 4:00pm Sunday: CLOSED
How do I speak to a representative?

There are a number of ways you can speak to a representative, Use our online chat service or contact sales.morgenmediawalls@gmail.com to speak directly to our Online support team. Want to place an order or enquire about a product? Contact sales.morgenmediawalls@gmail.com or Call +44 7765647006 to speak directly to the sales team. Alternatively, visit us in our showroom at Unit 1A, Evans House, West Works, Orford Lane, Warrington, WA2 7HW , UK Opening Hours: MON- FRI : 9:00am - 5:00pm SATURDAY: 10:00am - 4:00pm SUNDAY : Closed
Can I see the products in person?

Yes, pop into our showroom in Warrington to view a range of fires and media walls in the flesh. Unit 1A, Evans House West Works Orford Lane Warrington WA2 7HW United Kingdom Opening Hours: Mon-Fri: 9:00am-5:00pm Saturday: 10:00am-4:00pm Sunday: CLOSED Showroom does not stock all fires and Media Wall displays at all times, if you are interested in a specific product, please contact sales.morgenmediawalls@gmail.com to check if your product is available to view.
Where to find you?

Visit us in person at our Warrington Showroom Unit 1A Evans House West Works Orford Lane Warrington WA2 7HW United Kingdom Opening Hours Mon-Fri : 9:00am- 5:00pm Saturday: 10:00am- 4:00pm Sunday: CLOSED
When will I recieve my order?

Orders are aimed to be delivered within 5 working days from date of dispatch. Please note that delivery will be calculated from the date your order is dispatched from the warehouse not the date your order is purchased. We attempt to dispatch items as soon as available, but this is not always possible. Please allow a period of 5-7 business days for your order to dispatch before contacting Us for support. Note that items ordered on a weekend or Bank Holiday can not be guaranteed dispatch until the next Working Day If you are worried about your order, or would like an update, please use our Online chat or email sales.morgenmediawalls@gmail.com to speak to a representative.
What are my delivery options?

Free Delivery (5 Business days) is available for Mainland UK addresses, subject to postcode. Addresses within 50KM of Warrington, Cheshire UK qualify for this delivery. Standard Delivery (5 Business Days) is available for Mainland UK addresses at a flat rate of £80 Please note that delivery is calculated from date of Dispatch NOT date of order. We aim to dispatch orders as soon as available but this is not always possible. Please allow for a period of 5-7 business days for your order to dispatch. If you are worried about your order, or would like an update, please use our Online chat feature or contact sales.morgenmediawalls@gmail.com to speak to a representative.
Can I return furniture made to order/ bespoke?

No, furniture that is made to order/ bespoke, is not subject to general returns unless proven damaged by the manufacturer ONLY. If damaged, contact sales.morgenmediawalls@gmail.com to arrange inspection, repair or replacement. This will be provided for bespoke furniture proved damaged by the manufacturer ONLY. In the case of manufacture damage, the cost of repair or replacement will be borne by Morgen Media Walls & Fires. Customer or 3rd party damage is the financial responsibility of the customer only, NOT Morgen Media Walls & Fires.
Can I return Electric Fires ?

Yes, Electric Fires are subject to returns providing they have not been installed and are returned in full original packaging. Electric Fires returned without original packaging, or with obvious signs of use will NOT be accepted for returns. Cost of returns to manufacturer will NOT be covered by Morgen Media Walls and is the sole responsibility of the customer.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions you might have about our business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I purchase a Media Wall?” It’s a great way to get your questions answered without needing to contact a representative